Accessibility statement

Chanak Academy is committed to making digital learning more accessible for students, teachers, parents, guardians, schools, and partners.

We believe every learner deserves a fair opportunity to access curriculum-led lessons, practice, tutor support, classwork, progress records, and family visibility. Accessibility is therefore not an extra feature for Chanak Academy. It is part of how we design, build, and improve the Platform.

Chanak Academy aims to provide a learning experience that is usable by as many people as possible, including people with:

• Visual disabilities.
• Hearing disabilities.
• Physical or motor disabilities.
• Speech disabilities.
• Cognitive or learning disabilities.
• Neurodiverse learning needs.
• Temporary injuries or impairments.
• Low literacy confidence.
• Limited device access.
• Low-bandwidth or unstable internet connections.

We design for real education environments across East Africa, including classrooms, homes, school computer labs, mobile devices, shared devices, and mixed-connectivity settings.

Chanak Academy aims to follow the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA where feasible and applicable to our platform, content, and user interfaces.

WCAG is an internationally recognized accessibility standard built around four principles:

• Content should be perceivable.
• Interfaces should be operable.
• Information should be understandable.
• Technology should be robust enough to work with assistive tools.

Our goal is to make continuous progress toward these principles across our website, web application, mobile applications, learning content, AI-supported features, dashboards, and communications.

Because Chanak Academy is an evolving education platform, some features may still be under review, testing, or improvement. We do not claim that every page, lesson, assessment, file, user-generated material, or third-party resource is fully accessible at all times.

Chanak Academy is designed to support accessibility across the main platform experience, including:

• Public static pages.
• Account registration and login.
• Student dashboards.
• Curriculum browsing.
• Lessons and notes.
• Quizzes and practice questions.
• Assignments and classwork.
• ChanAI tutor interactions.
• Teacher tools.
• Parent and guardian views.
• School dashboards.
• Notifications and messages.
• Mobile and responsive layouts.
• Help and support flows.

We aim to ensure that core learning actions can be completed by users with different abilities, devices, and assistive technologies.

We aim to make interactive features usable with a keyboard wherever possible.

This includes:

• Navigating menus and links.
• Moving through forms.
• Selecting buttons and controls.
• Submitting answers.
• Moving through modal windows.
• Accessing dropdowns and tabs.
• Using visible focus indicators.
• Following a logical tab order.

We continue to review complex learning interactions, dashboards, and AI tutor interfaces so they remain practical for keyboard users.

We use semantic HTML, meaningful headings, labels, alternative text, accessible form controls, and ARIA attributes where appropriate to support screen readers and assistive technologies.

We aim to make important content understandable when read aloud, including:

• Lesson titles.
• Subject and topic structures.
• Quiz questions.
• Answer choices.
• Form errors.
• Progress indicators.
• Buttons and actions.
• Navigation menus.
• Feedback messages.
• Alerts and notifications.

Where visual layouts include cards, charts, progress bars, icons, or dashboards, we aim to provide text alternatives or accessible labels so users are not required to rely only on visual presentation.

Chanak Academy aims to maintain clear, readable visual design.

We consider:

• Sufficient color contrast.
• Readable font sizes.
• Clear spacing.
• Responsive layouts.
• Visible focus states.
• Consistent buttons and controls.
• Simple page structure.
• Reduced visual clutter.
• Icons supported by text where needed.

We avoid relying on color alone to communicate important information such as success, errors, progress, mastery, or warnings.

Where possible, users should be able to understand what is happening even if they cannot distinguish certain colors.

Chanak Academy provides curriculum-led learning content across subjects, levels, topics, subtopics, lessons, quizzes, and assignments.

We aim to make learning content accessible by:

• Using clear headings and structure.
• Writing explanations in readable language.
• Avoiding unnecessary complexity.
• Supporting text-based lesson content.
• Labeling diagrams and images where possible.
• Keeping quiz instructions clear.
• Making answer options understandable.
• Providing feedback in text form.
• Supporting revision and repeated practice.

Some learning content may include diagrams, equations, tables, charts, images, videos, files, or teacher-uploaded materials. These may not always be fully accessible, especially where they come from third-party sources or user uploads. We continue to improve how such content is processed, displayed, and supported.

ChanAI is designed to provide learning support through conversation, explanations, revision help, practice, and guided checks.

We aim to make ChanAI accessible by:

• Supporting text-based interaction.
• Keeping responses structured and readable.
• Using headings or steps where helpful.
• Avoiding unnecessary jargon.
• Giving students a way to ask follow-up questions.
• Helping students revisit difficult concepts.
• Providing learning support outside classroom time.

ChanAI is not a replacement for teachers, parents, guardians, or professional support. AI responses may sometimes be incomplete or inaccurate, and users should ask a teacher or trusted adult where they need further help.

We continue to improve ChanAI so that it is easier to use for learners with different reading levels, learning needs, and accessibility requirements.

Chanak Academy may support video links, audiovisual content, images, diagrams, documents, and other learning resources.

Where Chanak provides multimedia directly, we aim to include accessible alternatives such as:

• Captions.
• Transcripts.
• Text summaries.
• Image descriptions.
• Accessible labels.
• Written instructions.

Where teachers, schools, users, or third parties provide external links, videos, files, or learning resources, accessibility may vary. We encourage teachers and schools to choose materials that are appropriate, accessible, and usable by all learners in their classes.

Chanak Academy is built for East African learning environments where users may access the platform through mobile phones, shared devices, school labs, and inconsistent internet connections.

We aim to support:

• Responsive layouts for different screen sizes.
• Readable mobile pages.
• Touch-friendly controls.
• Efficient loading where possible.
• Clear recovery from errors.
• Reduced dependence on heavy media.
• Usability on common browsers and devices.

Some advanced features may require internet access, modern browsers, or sufficient device capability. We continue to improve performance and access for lower-resource environments.

We aim to make forms and user actions clear and accessible.

This includes:

• Labels for input fields.
• Helpful placeholder or instruction text.
• Clear error messages.
• Visible required fields.
• Understandable validation messages.
• Confirmation after important actions.
• Accessible payment, login, registration, and class-joining flows.

Where a user cannot complete an action because of an accessibility barrier, we encourage them to contact support.

Accessibility is a shared responsibility in a learning environment.

Chanak Academy provides tools for teachers and schools, but some content may be created, uploaded, or assigned by teachers or institutions. We encourage teachers and schools to:

• Use clear titles and instructions.
• Avoid uploading unreadable scanned documents where possible.
• Provide text descriptions for images and diagrams.
• Choose videos with captions where possible.
• Avoid relying only on color to explain answers or progress.
• Check that assignments can be completed by learners with different abilities.
• Provide alternative formats where a student needs them.
• Report platform barriers to Chanak.

Chanak Academy can improve the platform, but inclusive learning also depends on how digital tools are used in classrooms.

Chanak Academy is still growing, and some accessibility limitations may remain.

Known or possible limitations may include:

• Some teacher-uploaded files may not be screen-reader friendly.
• Scanned PDFs or images may not always include readable text.
• External video links may not always have captions or transcripts.
• Some diagrams, equations, or charts may need better text descriptions.
• Older devices or browsers may not support all features well.
• Some AI-generated explanations may need clearer formatting.
• Complex dashboards may require ongoing accessibility refinement.
• Third-party services such as payment pages, video platforms, or external links may have their own accessibility limitations.

We are working to identify and reduce these barriers over time.

Accessibility is an ongoing process.

Chanak Academy may improve accessibility through:

• Design reviews.
• Code reviews.
• Semantic HTML improvements.
• Keyboard testing.
• Screen reader testing.
• Contrast checks.
• Mobile usability testing.
• User feedback.
• Teacher and school feedback.
• Learner support reports.
• Accessibility audits.
• Improvements to AI response formatting.
• Better handling of uploaded learning materials.

We welcome feedback from students, parents, guardians, teachers, schools, accessibility experts, and community partners.

If you experience an accessibility barrier on Chanak Academy, please contact us.

Helpful details include:

• The page, feature, or URL where the issue happened.
• What you were trying to do.
• What went wrong.
• The device and browser you were using.
• Whether you were using a screen reader, keyboard, magnifier, captions, or another assistive tool.
• A screenshot or short description, if possible.

We will review the issue and work to respond or improve the experience where reasonable and feasible.

When an accessibility issue is reported, Chanak Academy will aim to:

• Acknowledge the report.
• Investigate the issue.
• Identify whether it affects other users.
• Provide support or an alternative where possible.
• Prioritize fixes based on severity, learning impact, and feasibility.
• Include accessibility improvements in future updates.

Some issues may take longer to resolve, especially where they involve third-party services, user-uploaded content, complex learning tools, or major interface changes.

Chanak Academy exists to make quality curriculum-led learning more reachable for students, teachers, schools, and families.

A learning platform should not only work for the easiest-to-reach learners. It should also support learners who face barriers because of disability, device limitations, connectivity, reading difficulty, language confidence, or school resource constraints.

We will continue improving Chanak Academy so that more learners can access lessons, practice, tutor support, classwork, family visibility, and school records with dignity and independence.